Helix Health Pty Ltd ("Helix", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.
We collect personal information necessary to provide our telehealth services, including:
We collect information directly from you when you complete our online assessment, create a patient portal account, book a consultation, submit blood test results, or communicate with us by email or through the portal.
We use your personal information to:
We may disclose your personal information to:
We will not sell, rent, or trade your personal information to third parties for marketing purposes.
Health information is treated as sensitive information under the Privacy Act and is afforded a higher level of protection. It is only collected with your consent and is only disclosed to those directly involved in your care.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our patient portal is secured with authentication, and all data is encrypted in transit and at rest.
We retain your health records for a minimum of 7 years from the date of last treatment, or 7 years after a child turns 18, as required under Australian law. Payment records are retained as required by taxation law.
You have the right to access the personal information we hold about you and to request corrections. To make a request, email us at [email protected]. We will respond within 30 days.
If you have a complaint about how we handle your personal information, please contact us at [email protected]. We will respond within 30 days.
Helix Health Pty Ltd
ABN 61 696 568 126
Email: support@helixmenshealth.com.au