Questions about the process, your account, or whether Helix is right for you. We're a real team and we reply personally.
Whether you have a question about the process, need help with your account, or want to understand your options before starting — we're here. Most enquiries receive a response within one business day.
For general enquiries, account questions, or anything you'd prefer to handle by email. We respond within one business day, usually sooner.
[email protected]General enquiries: within 1 business day.
Existing patient questions: within 4 business hours.
Urgent clinical matters: please message through your patient portal.
Fill in the form below and we'll get back to you by the next business day.
We'll reply to the email address you provide. Your information is kept strictly confidential.
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Before writing in, you might find what you need here.
Unsure how Helix works or what to expect? Our FAQ page covers the full process from assessment to delivery.
Wondering if TRT might be suitable for you? Visit the eligibility page for a clear, honest guide to who this service is for.
Questions about what we test, where, and what it costs? See our blood testing guide.
If you're already on program, the fastest way to reach your doctor is through your patient portal.
Medical emergency: If you are experiencing a medical emergency, call 000 immediately. Helix is not an emergency service.